/* MesaAyuda — estilos. Tokens claros/oscuros; Teams indica el tema y se aplica en <html data-theme>. */
:root {
  color-scheme: light;
  --bg: #f5f5f5;
  --surface: #ffffff;
  --surface-2: #fafafa;
  --border: #e0e0e0;
  --text: #242424;
  --text-2: #616161;
  --text-3: #8a8a8a;
  --brand: #5b5fc7;
  --brand-hover: #4f52b2;
  --brand-soft: #e8ebfa;
  --good: #0e7a0d;      --good-soft: #e7f2da;
  --warn: #8a5300;      --warn-soft: #fff4ce;
  --bad: #c4314b;       --bad-soft: #fde7e9;
  --info: #0f6cbd;      --info-soft: #e5f0fb;
  /* series de gráficos (paleta validada para daltonismo) */
  --series-1: #2a78d6;
  --series-2: #eb6834;
  --series-3: #1baf7a;
  --grid: #ebebeb;
  --radius: 8px;
  --shadow: 0 1px 2px rgba(0,0,0,.08), 0 0 1px rgba(0,0,0,.08);
  font-family: "Segoe UI", system-ui, -apple-system, sans-serif;
  font-size: 14px;
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --bg: #1f1f1f;
  --surface: #292929;
  --surface-2: #2e2e2e;
  --border: #3d3d3d;
  --text: #ffffff;
  --text-2: #d6d6d6;
  --text-3: #adadad;
  --brand: #7f85f5;
  --brand-hover: #9299f7;
  --brand-soft: #2f2f4a;
  --good: #54b054;      --good-soft: #1f3320;
  --warn: #f2c94c;      --warn-soft: #3d3218;
  --bad: #f1707b;       --bad-soft: #3e1f25;
  --info: #62abf5;      --info-soft: #1d2f44;
  --series-1: #3987e5;
  --series-2: #d95926;
  --series-3: #199e70;
  --grid: #383838;
  --shadow: 0 1px 2px rgba(0,0,0,.4);
}

* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); line-height: 1.45; }
a { color: var(--brand); text-decoration: none; }
h1 { font-size: 20px; font-weight: 600; margin: 0; }
h2 { font-size: 16px; font-weight: 600; margin: 0 0 12px; }
h3 { font-size: 14px; font-weight: 600; margin: 0 0 8px; color: var(--text-2); }

/* ---------- Barra superior ---------- */
.topbar { position: sticky; top: 0; z-index: 10; display: flex; align-items: center; gap: 4px;
  padding: 0 16px; height: 48px; background: var(--surface); border-bottom: 1px solid var(--border); }
.topbar .logo { font-weight: 700; margin-right: 16px; display: flex; align-items: center; gap: 8px; }
.topbar .logo .marca { width: 24px; height: 24px; border-radius: 6px; background: var(--brand); color: #fff;
  display: grid; place-items: center; font-size: 13px; }
.topbar nav { display: flex; gap: 2px; height: 100%; }
.topbar nav a { display: flex; align-items: center; padding: 0 12px; color: var(--text-2); border-bottom: 2px solid transparent; }
.topbar nav a.activo { color: var(--text); border-bottom-color: var(--brand); font-weight: 600; }
.topbar nav a:hover { color: var(--text); }
.topbar .espacio { flex: 1; }
.topbar .usuario { color: var(--text-2); font-size: 13px; margin-left: 12px; }
/* Dentro de una pestaña personal de Teams: sin logo ni enlaces duplicados */
.topbar.compacta { height: 44px; background: transparent; border-bottom: 0; }
.topbar.compacta .logo { display: none; }
main { max-width: 1280px; margin: 0 auto; padding: 20px 16px 48px; }

/* ---------- Controles ---------- */
.btn { font: inherit; border: 1px solid var(--border); background: var(--surface); color: var(--text);
  padding: 6px 14px; border-radius: 6px; cursor: pointer; min-height: 32px; white-space: nowrap; }
.btn:hover { background: var(--surface-2); }
.btn.primario { background: var(--brand); border-color: var(--brand); color: #fff; font-weight: 600; }
.btn.primario:hover { background: var(--brand-hover); }
.btn.peligro { color: var(--bad); }
.btn:disabled { opacity: .5; cursor: default; }
.btn.chico { padding: 3px 10px; min-height: 26px; font-size: 13px; }
input, select, textarea { font: inherit; color: var(--text); background: var(--surface); border: 1px solid var(--border);
  border-radius: 6px; padding: 6px 10px; min-height: 32px; width: 100%; }
textarea { min-height: 90px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--brand); outline-offset: -1px; border-color: transparent; }
label { display: block; font-size: 13px; color: var(--text-2); margin-bottom: 4px; font-weight: 600; }
.campo { margin-bottom: 14px; }
.fila { display: flex; gap: 12px; align-items: flex-end; flex-wrap: wrap; }
.fila > * { flex: 1 1 160px; }
.fila > .auto { flex: 0 0 auto; }
.check { display: flex; gap: 8px; align-items: center; font-weight: 400; color: var(--text); }
.check input { width: auto; min-height: 0; }
.ayuda { font-size: 12px; color: var(--text-3); margin-top: 4px; }

/* ---------- Tarjetas y tablas ---------- */
.tarjeta { background: var(--surface); border-radius: var(--radius); box-shadow: var(--shadow); padding: 16px; }
.encabezado { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 12px; flex-wrap: wrap; }
.tabs button { font: inherit; background: none; border: 0; padding: 8px 12px; color: var(--text-2); cursor: pointer; border-bottom: 2px solid transparent; }
.tabs button.activo { color: var(--text); border-bottom-color: var(--brand); font-weight: 600; }
.tabla-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 12px; font-weight: 600; color: var(--text-2); padding: 8px 10px; border-bottom: 1px solid var(--border); white-space: nowrap; }
td { padding: 9px 10px; border-bottom: 1px solid var(--border); vertical-align: middle; }
tr.clic { cursor: pointer; }
tr.clic:hover td { background: var(--surface-2); }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
.vacio { text-align: center; color: var(--text-3); padding: 32px; }
.titulo-celda { font-weight: 600; }
.sub { font-size: 12px; color: var(--text-3); }

/* ---------- Chips ---------- */
.chip { display: inline-flex; align-items: center; gap: 4px; padding: 1px 8px; border-radius: 10px; font-size: 12px;
  font-weight: 600; background: var(--surface-2); color: var(--text-2); border: 1px solid var(--border); white-space: nowrap; }
.chip.Nuevo { background: var(--info-soft); color: var(--info); border-color: transparent; }
.chip.Asignado { background: var(--brand-soft); color: var(--brand); border-color: transparent; }
.chip.EnProgreso { background: var(--brand-soft); color: var(--brand); border-color: transparent; }
.chip.EnEspera { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.chip.Resuelto { background: var(--good-soft); color: var(--good); border-color: transparent; }
.chip.Cerrado { background: var(--surface-2); color: var(--text-3); }
.chip.P1 { background: var(--bad-soft); color: var(--bad); border-color: transparent; }
.chip.P2 { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.chip.riesgo { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.chip.vencido { background: var(--bad-soft); color: var(--bad); border-color: transparent; }

/* Barra de consumo de SLA */
.sla { display: flex; align-items: center; gap: 8px; min-width: 120px; }
.sla .barra { flex: 1; height: 6px; background: var(--grid); border-radius: 3px; overflow: hidden; }
.sla .barra span { display: block; height: 100%; border-radius: 3px; background: var(--good); }
.sla.alerta .barra span { background: var(--warn); }
.sla.vencido .barra span { background: var(--bad); }
.sla .pct { font-size: 12px; color: var(--text-2); width: 40px; text-align: right; font-variant-numeric: tabular-nums; }

/* ---------- Detalle de ticket ---------- */
.detalle { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
@media (max-width: 900px) { .detalle { grid-template-columns: 1fr; } }
.detalle .cabecera .numero { color: var(--text-3); font-size: 13px; }
.detalle .cabecera h1 { margin: 2px 0 8px; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; }
.descripcion { white-space: pre-wrap; margin-top: 16px; }
.solucion { margin-top: 16px; padding: 12px; border-radius: 6px; background: var(--good-soft); white-space: pre-wrap; }
.datos dt { font-size: 12px; color: var(--text-3); margin-top: 10px; }
.datos dd { margin: 2px 0 0; font-weight: 600; }
.acciones { display: flex; flex-direction: column; gap: 8px; }
.acciones .grupo { display: flex; gap: 6px; flex-wrap: wrap; }
.linea { list-style: none; padding: 0; margin: 0; }
.linea li { padding: 10px 0 10px 18px; border-left: 2px solid var(--border); position: relative; margin-left: 6px; }
.linea li::before { content: ""; position: absolute; left: -6px; top: 15px; width: 10px; height: 10px; border-radius: 50%;
  background: var(--surface); border: 2px solid var(--text-3); }
.linea li.comentario::before { border-color: var(--brand); }
.linea li.interno { background: var(--warn-soft); border-radius: 0 6px 6px 0; padding-right: 10px; }
.linea li.alerta::before { border-color: var(--bad); }
.linea .quien { font-weight: 600; }
.linea .cuando { color: var(--text-3); font-size: 12px; margin-left: 6px; }
.linea .texto { white-space: pre-wrap; margin-top: 4px; }
.estimacion { font-size: 24px; font-weight: 700; }
.confianza { font-size: 12px; font-weight: 600; }

/* ---------- Tablero ---------- */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 16px; }
.kpi .valor { font-size: 28px; font-weight: 700; font-variant-numeric: tabular-nums; }
.kpi .nombre { font-size: 12px; color: var(--text-2); font-weight: 600; }
.kpi.malo .valor { color: var(--bad); }
.kpi.alerta .valor { color: var(--warn); }
.graficos { display: grid; grid-template-columns: repeat(auto-fit, minmax(460px, 1fr)); gap: 16px; }
@media (max-width: 520px) { .graficos { grid-template-columns: 1fr; } }
.grafico { position: relative; height: 280px; }
.grafico.alto { height: 340px; }
.nota { font-size: 12px; color: var(--text-3); margin-top: 8px; }
.filtros { display: flex; gap: 12px; flex-wrap: wrap; align-items: flex-end; margin-bottom: 16px; }
.filtros > div { flex: 0 1 180px; }

/* ---------- Modal y avisos ---------- */
.modal-fondo { position: fixed; inset: 0; background: rgba(0,0,0,.4); display: grid; place-items: center; z-index: 50; padding: 16px; }
.modal { background: var(--surface); border-radius: 10px; width: min(520px, 100%); padding: 20px; box-shadow: 0 8px 32px rgba(0,0,0,.25); max-height: 90vh; overflow: auto; }
.modal .pie { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }
.aviso { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); z-index: 60; padding: 10px 16px;
  border-radius: 8px; background: #242424; color: #fff; box-shadow: 0 4px 16px rgba(0,0,0,.3); max-width: 90vw; }
.aviso.error { background: var(--bad); }
.cargando { color: var(--text-3); padding: 24px; text-align: center; }
.centro { min-height: 70vh; display: grid; place-items: center; text-align: center; }
.oculto { display: none !important; }